Privacy Policy

How Service Invoice Pro collects, uses, and protects your data.

Last updated: March 2026

This Privacy Policy explains how Service Invoice Pro ("we," "us," or "our") collects, uses, shares, and protects your information when you use our website and invoicing platform at app.serviceinvoicepro.com. By using Service Invoice Pro, you agree to the practices described here.

1. Information We Collect

Account Information

When you sign up, we collect information from your Google account, including your name, email address, and profile photo. We use Google OAuth exclusively for authentication - we do not store passwords.

Business Information

You provide your business name, address, phone number, logo, industry type, and tax rate during onboarding and in your account settings. This information appears on invoices and estimates you create.

Customer and Invoice Data

You enter information about your customers (names, emails, phone numbers, addresses) and create invoices, estimates, jobs, and expenses. This is your business data - you own it, and we store it to provide the service.

Payment Information

If you subscribe to our Pro plan, your payment is processed by Stripe. We do not store your full credit card number. Stripe handles all payment card data in compliance with PCI-DSS standards. We receive limited information from Stripe such as the last four digits of your card and billing status.

If your customers pay invoices online through our platform, those payments are also processed by Stripe. We do not have access to your customers' full payment card details.

Usage Data

We automatically collect information about how you use the platform, including pages visited, features used, browser type, device type, IP address, and referring URLs. This helps us improve the product and diagnose issues.

2. How We Use Your Information

We use your information to:

Provide and operate the Service Invoice Pro platform
Create, store, and deliver invoices, estimates, and other documents on your behalf
Process subscription payments and manage your account
Send transactional emails (invoice delivery, payment confirmations, password-less login links)
Send payment reminders to your customers on your behalf (Pro plan)
Send transactional SMS text messages to your customers on your behalf (Pro plan), including invoice payment links, estimate links, appointment notifications, and service dispatch alerts. Message and data rates may apply. Customers can reply STOP to opt out at any time.
Sync data with QuickBooks Online when you connect your QuickBooks account
Provide customer support and respond to your requests
Monitor and improve platform performance, security, and reliability
Comply with legal obligations

We do not sell, rent, or trade your personal information or business data to third parties for marketing purposes. We never have and never will.

3. Third-Party Services

We use the following third-party services to operate the platform. Each service receives only the data necessary for its function:

Stripe - processes subscription payments (your Pro plan billing) and online invoice payments (when your customers pay by credit card or ACH bank transfer). Stripe's privacy policy: stripe.com/privacy
Google OAuth - handles authentication when you sign in with your Google account. We receive your name, email, and profile photo. Google's privacy policy: policies.google.com/privacy
QuickBooks Online (Intuit) - if you choose to connect QuickBooks, we sync customer, invoice, product, and payment data between Service Invoice Pro and your QuickBooks company. This connection is optional and can be disconnected at any time. Intuit's privacy policy: intuit.com/privacy
Resend - delivers transactional emails on our behalf (invoice emails, payment reminders, account notifications). Resend's privacy policy: resend.com/legal/privacy-policy
Twilio - delivers transactional SMS messages on our behalf when you use the SMS notification features (Pro plan). Customer phone numbers you provide are transmitted to Twilio solely to send messages you initiate. Twilio's privacy policy: twilio.com/legal/privacy
Vercel - hosts our web application and serves static assets. Vercel's privacy policy: vercel.com/legal/privacy-policy
Neon - provides our PostgreSQL database hosting. Your data is stored in Neon's infrastructure. Neon's privacy policy: neon.tech/privacy

We share your information only in these limited circumstances:

With the third-party services listed above, solely to operate the platform
With your customers, when you send them invoices or estimates through the platform - they see your business name, logo, contact details, and invoice/estimate content
To comply with the law, if required by a valid legal process such as a subpoena, court order, or government request
To protect rights and safety, if we believe disclosure is necessary to prevent fraud, enforce our terms, or protect the security of our users or the public

We do not sell your data. We do not share your data with advertisers. We do not use your business data to train machine learning models.

5. Cookies and Tracking

We use cookies and similar technologies for:

Authentication - session cookies keep you signed in as you use the app
Security - CSRF tokens and OAuth state cookies protect against cross-site attacks
Analytics - we use Google Analytics to understand how visitors use our marketing site and app. This data is aggregated and does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on

We do not use cookies for advertising or cross-site tracking.

6. Data Retention

We retain your account and business data for as long as your account is active. If you delete your account, we will delete your personal information and business data within 30 days, except where we are required to retain it for legal, accounting, or compliance purposes (for example, tax-related records may be retained longer as required by law).

Backup copies may persist in our systems for up to 90 days after deletion before being permanently removed.

7. Data Security

We take reasonable measures to protect your data, including:

Encrypted connections (HTTPS/TLS) for all data in transit
Encrypted database storage at rest
Encrypted QuickBooks OAuth tokens using AES-256-GCM before database storage
Secure, httpOnly cookies for authentication sessions
Role-based access controls for team accounts

No system is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you promptly.

8. Your Rights

You have the right to:

Access your personal data - request a copy of the information we have about you
Correct inaccurate data - update your business info, customer records, or account details at any time through the app
Delete your data - request that we delete your account and associated data
Export your data - download your invoices, customer lists, and business data in standard formats (CSV, PDF)
Disconnect integrations - revoke QuickBooks or Stripe connections at any time from your settings

To exercise any of these rights, contact us at support@serviceinvoicepro.com. We will respond within 30 days.

9. Children's Privacy

Service Invoice Pro is a business tool designed for adults. We do not knowingly collect personal information from anyone under the age of 16. If we learn that we have collected data from a child under 16, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes, we will notify you by email or through a notice in the app. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: support@serviceinvoicepro.com

Company: Service Invoice Pro