Question 1

What is Service Invoice Pro?

Accepted Answer

Service Invoice Pro is free invoicing software built for home and field service businesses like landscapers, plumbers, cleaners, contractors, handymen, and lawn care operators. It helps you create, send, and track professional invoices from your phone or computer. Core invoicing is free forever with no trial period and no credit card required.

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Question 2

Who is Service Invoice Pro built for?

Accepted Answer

Service Invoice Pro is built for trade and field service businesses that need to invoice clients from job sites and service routes. It works for solo operators, owner-operators, and small teams handling day-to-day billing. It is designed around practical service workflows, not desk-only accounting tasks.

Question 3

How is Service Invoice Pro different from QuickBooks or FreshBooks?

Accepted Answer

QuickBooks and FreshBooks are full accounting platforms with bookkeeping and tax workflows. Service Invoice Pro is purpose-built for fast invoicing in the field. If you need simple invoicing from your phone, we are built for that, and core invoicing is free forever.

Question 4

Is the free plan really free forever?

Accepted Answer

Yes. The free plan has no trial period, no expiration date, and no credit card requirement. It includes full invoice creation, sending, tracking, customer management, PDF generation, and mobile access. You only pay if you decide to upgrade for Pro features.

Question 5

What does Pro cost?

Accepted Answer

Pro is $19 per month. Additional team members are $10 per month each. There are no annual contracts, no setup fees, and no hidden platform fees.

Question 6

Are there any hidden fees?

Accepted Answer

No. Free is $0 forever and Pro is $19 per month plus optional team seats. Payment processing uses standard Stripe rates: 2.9% + 30 cents for cards and 0.8% for ACH capped at $5. Service Invoice Pro adds zero platform fees on top of Stripe.

Question 7

Can I downgrade from Pro back to Free?

Accepted Answer

Yes. You can downgrade at any time and keep your invoices, clients, and data. Pro-only tools like online payments, recurring billing, reminders, customer portal, and team collaboration will turn off until you upgrade again.

Question 8

How does team billing work?

Accepted Answer

Team access is part of Pro. Pro starts at $19 per month for one user and each additional team member is $10 per month. This keeps billing predictable as your operation grows.

Question 9

Do I need Pro to send invoices?

Accepted Answer

No. Free includes full invoice creation, sending, tracking, customer management, professional PDF generation, and mobile access. Pro adds online payments, recurring billing, automatic reminders, customer portal, and team tools.

Question 10

Does Service Invoice Pro support recurring billing?

Accepted Answer

Yes. Recurring billing is included in Pro and supports weekly, biweekly, monthly, and custom schedules. It is built for repeat service clients and route-based operations where the same invoices go out regularly.

Question 11

Can I customize invoices with my branding?

Accepted Answer

Yes. You can add your business name, logo, contact details, and colors to invoices. Invoices are generated as professional branded PDFs that you can email or share by link. Branding controls are available on both Free and Pro plans.

Question 12

Is there a mobile app?

Accepted Answer

Service Invoice Pro works in any modern mobile browser, so no app download is required. Open it on iPhone or Android and invoice directly from job sites, trucks, and service routes.

Question 13

How do I get started?

Accepted Answer

Sign up free and start invoicing right away with no credit card required. Add your business details, create a customer, build an invoice, and send it. Most teams can begin in minutes without onboarding calls or training sessions.

Question 14

Can I import existing client data?

Accepted Answer

Yes. Service Invoice Pro supports CSV import so you can move client and invoice data without re-entering everything manually. This helps reduce migration time when switching tools.

Question 15

What if I am switching from another invoicing tool?

Accepted Answer

You can start on Free, create test invoices, and import clients by CSV while still using your current tool during transition. Many teams run both systems briefly, then fully switch once workflows are confirmed.

Question 16

Can customers pay invoices online?

Accepted Answer

Yes. Online payments are available on Pro. Customers can pay by card or ACH directly from invoice links, and payment status syncs to your invoice records automatically.

Question 17

Does Service Invoice Pro take a fee from payments?

Accepted Answer

No. Service Invoice Pro charges zero platform fees on payments. You only pay Stripe standard processing rates, which are 2.9% + 30 cents for cards and 0.8% ACH capped at $5.

Question 18

How do payment reminders work?

Accepted Answer

Automatic reminders are available in Pro. You define reminder timing and Service Invoice Pro sends professional follow-up emails automatically, so you do not need to manually chase late balances.

Question 19

Is my data secure?

Accepted Answer

Yes. Service Invoice Pro uses encrypted HTTPS/TLS connections, secure authentication, and standard data-protection controls. Your client and invoice data are protected in transit and in account workflows.

Question 20

Can I export my data?

Accepted Answer

Yes. You can export invoice and customer data via CSV at any time. Your data remains yours, and you are not locked into the platform.

Question 21

Where do I get product support?

Accepted Answer

Use the Support Center for account, billing workflow, and product troubleshooting guidance. You can also use Contact if you need pre-sales or onboarding help.

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